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BODY LANGUAGE FOR NEGOTIATORS PDF Print E-mail

In any business encounter (from high stakes negotiation to everyday bargaining situations) you are communicating over two channels – verbal and nonverbal – resulting in two distinct conversations going on at the same time. While a well-designed bargaining strategy is obviously important, it’s not the most important message you send. Communication research shows that in a thirty-minute negotiation, two people can send over eight hundred different nonverbal signals. If you focus on the verbal exchange alone and ignore the nonverbal element, you stand a high chance of coming away from that negotiation wondering why in the world your brilliantly constructed bargaining plan didn’t work out the way it was supposed to.


Here are four body language guidelines to help you hold your own when you negotiate.

 

1. Start off with the right stuff

It all begins with the right attitude. Regardless of how tiring or frustrating your day may have been, before you enter the meeting room, pull your shoulders back, hold your head high, take a deep breath, and walk in as your “best self” -- exuding ease and energy.

Just after entering the meeting room, stop for a moment and look around at the person or group that has already assembled. Open your eyes slightly larger than usual. This will trigger an “eyebrow flash” (a slight upward movement that is a universal signal of recognition and welcome). Smile. 

Make eye contact with all of your counterparts. A simple way to enhance positive eye contact is to look at eyes long enough to know what color they are.

You can develop an immediate and positive connection with someone by simply shaking their hand – if you do it right!

• Whenever possible, you should initiate the handshake. Lean forward and extend your hand with your palm facing sideways.

• Keep your body squared off to the other person – facing him or her fully.

• Maintain eye contact and continue to smile.

• Make sure you have palm-to-palm contact and that the web of you hand (the skin between your thumb and first finger) touches the web of the other person’s.

• Press firmly – people will judge you as indecisive or weak if you offer a limp grip – but don’t be overly aggressive and squeeze too hard.

• Hold the other person's hand a second longer than you are naturally inclined to do. This conveys additional sincerity and quite literally "holds" the other person's attention while you exchange greetings.

• Start talking before you let go: "It's great to see you" or "I’m so glad to be here." If you are meeting for the first time, introduce yourself.

• When you break eye contact, don’t look down (it’s a submission signal). Rather, keep your head up and move your eyes to the side.

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10 Body Language Mistakes Women Leaders Make PDF Print E-mail

Carol Kinsey goman, PhD There are two sets of body language cues that followers look for in leaders: warmth (empathy, likeability, caring) and authority (power, credibility, status). Although I know several leaders of both sexes who do not fit the stereotypes, I’ve also observed that gender differences in body language most often align do align with these two groupings. Women are the champions in the warmth and empathy arena, but lose out with power and authority cues.

All leaders are judged by their body language. If a female wants to be perceived as powerful, credible, and confident, she has to be aware of the nonverbal signals she’s sending. There are a number of behaviors I’ve seen women unknowingly employ that reduce their authority by denoting vulnerability or submission. Here are ten body language mistakes that women leaders commonly make.

1) They use too many head tilts. Head tilting is a signal that someone is listening and involved -- and a particularly feminine gesture.  Head tilts can be very positive cues, but they are also subconsciously processed as submission signals. Women who want to project power and authority should keep their heads straight up in a more neutral position.

2) They physically condense. One way that status is nonverbally demonstrated in a business meeting is by physically taking up room. Lower-status, less-confident men (and most women) tend to pull in their

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5 Mistakes People Make Reading Your Body Language PDF Print E-mail

Body LanguageYour nonverbal signals don’t always convey what you intended them to. In fact, when people read your body language, you can count on them making five major mistakes.

Body language was the basis for our earliest form of communication when the split-second ability to recognize if a person or situation was benign or dangerous was often a matter of life or death.

Today, nonverbal signals play a key role in helping us form quick impressions. But, as innate as this ability may be, not all of our impressions are accurate. Although our brains are hardwired to respond instantly to certain nonverbal cues, that circuitry was put in place a long time ago – when our ancient ancestors faced threats and challenges very different from those we face in today’s modern society. The problem is that the world has changed, but our body reading processes are still based on a primitive emotional reaction that hasn’t changed much since humans began interacting with one another.

For example: In our prehistory, it may have been vitally important to see an approaching person’s hands in order to evaluate his intent. If hands were concealed they could very well be holding a rock, a club, or other means of doing us harm. In business interactions today, with no logical reason to do so, we still instinctively mistrust someone who keeps his hands out of sight -- in his pockets, below the table, or behind his back.

Here are the five mistakes people make when they read your body language:

1) They won’t consider the context.

When it comes to body language, context is king. You can’t really make sense of someone’s nonverbal message unless you understand the circumstances behind it.

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